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  • Returns Policy

Return Policy

Return and Refund



We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@austechsaw.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Austech Saw & Tooling
Attn: Returns
1 Palings Court
Nerang, Queensland 4211
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
• Goods manufactured or tooling modified to customer's specifications
• Hazardous materials and flammable fluids (e.g. Fluids, oils, lubricants)
• Gift cards/vouchers
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
• A 20% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 1300 117 012
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